The Challenge:    

Northern Beaches Council (NBC) management approached Park Agility detailing a non-compliance problem they had regarding vehicle usage at their Church Point Cargo Wharf. The cargo wharf services Pittwater locations that can only be accessed from the water. The wharf provides access for vehicles and trucks transporting heavy equipment, building supplies and large items to be loaded onto barges and boats for delivery to the many residential buildings located around the Pittwater foreshore and on Scotland Island.

The cargo wharf is located on McCarrs Creek Road at Church Point and has residential premises directly opposite the wharf. Thus, the wharf has time restrictions, to limit vehicle and operational noise, with operating hours being restricted to Monday to Friday and 7am to 5pm.

All usage of the wharf is to be pre-booked through the NBC. However, the cargo wharf is not gated and relatively remote, hence, it was difficult for the NBC to control wharf operating time compliance with many large vehicles and trucks physically accessing the wharf outside of wharf operating times and without going through the NBC cargo wharf booking process.

Why Park Agility  

NBC selected Park Agility for its ability to deliver a low cost, effective solution to automate the reporting on compliance events at the remote wharf’s loading dock bays, based upon camera and license plate recognition. The solution needed to support the NBC’s goal of reducing complaints and compliance events from often a dozen or more per day down to near zero. 

The Solution

Park Agility worked with NBC to design a tailored instance of the SenseIQ management system that would monitor the wharf 24×7 and provide alerts back to council compliance personnel detailing any out of operating hours non-compliant vehicles and providing a comprehensive daily report with time stamped photographs of any offending vehicles showing License Plate details. The License Plate Recognition (LPR) Camera is located across the road from the cargo wharf at approximately 15m distance from the wharf and integrated with the Park Agility SenseIQ Management System server situated within the council’s network.

As well as out of hours immediate alerts, NBC also receive daily reports showing all vehicle usage within each 24-hour period. This comprehensive report gives NBC all out of operating hours vehicle usage combined with operating hours usage which can be correlated with the NBC Cargo Wharf booking to capture any vehicles that have used the wharf without making a booking.

The Outcome

NBC were able to capture cargo wharf non-compliant usage from day 1 of the Park Agility LPR system being commissioned, enabling them to issue enforcement notices that are supported by Court conforming documentation and time stamped LPR images of non-complying vehicles.

Non-compliant usage of the wharf has reduced considerably following the implementation of the Park Agility solution. Feedback to Park Agility from NBC has been extremely positive with the Church Point Cargo Wharf now operating at maximum efficiency and with minimal non-compliance.

What the Customer Said

“Park Agility was easy to work with. They understood the brief and were able to quickly deliver a highly tailored and effective solution to meet our requirements in good time and at a low cost. They delivered a cost-effective solution that has significantly improved compliance at the wharf; a great community outcome”.

Ready to solve compliance issues in your area? Talk to Park Agility about a tailored solution for your site. Get in touch with the Park Agility team today on +61 2 8488 3333

Customer Snapshot:    

Located within the Canberra Airport precinct and only 10 minutes from Canberra’s CBD, Brindabella Business Park is a high-amenity mixed-use destination serving tenants, visitors, shoppers, hotel guests and travellers. Across a large and busy precinct, parking plays an important role in shaping the first and last impression of the customer journey. Capital Property Group wanted that experience to be simple, intuitive and reliable from the moment a driver arrived. 

The Challenge  

Capital Property Group selected Park Agility to design a tailored parking guidance solution across the mixed-use Brindabella Business Park precinct and integrate the solution with the car parks’ existing boom gate technology. The objective was to help customers find available parking faster within Car Parks 3, 4, 5 and 9, while supporting a wide range of parking needs across commercial, retail, hotel and airport-adjacent users. The large floor plate, mix of undercover and open-air facilities, and range of parking products made clear, accurate, real-time guidance essential. Drivers needed confidence before entering a car park, while the asset owner needed  accurate utilisation data to support better operational decisions and improve the value of the parking asset. 

The Solution

Designed for a mixed-use precinct customer journey 

Park Agility designed and delivered a precinct-wide parking guidance solution across Car Parks 3, 4, 5 and 9 in 2020. The solution brings together individual bay sensors, laser counting, loop counting, real-time wayfinding signage and Park Agility’s in-house-developed SenseIQ management system to create a simpler customer journey and a clearer operational picture for Capital Property Group. Customers receive timely guidance to available spaces, while SenseIQ gives operations staff real-time visibility of bay occupancy, vehicle movements and utilisation trends across every parking category, with configurable control and reporting. 

Undercover parking: faster guidance to available bays 

In the undercover car parks, each parking bay uses sensor technology and coloured indicator lighting to show availability at individual bay level. Real-time data is sent to wayfinding signage, helping drivers move directly towards available spaces, in what is a very large floor plate, instead of circling the car park. This creates a smoother, faster and more confident experience for tenants, visitors, shoppers and hotel guests, particularly during busy periods. 

Technology Behind the Customer Experience   

– Individual infrared bay sensors and coloured indicator lights for clear bay-level availability.

– Laser and loop counting technologies for accurate vehicle movement data across open-air areas.

– Real-time internal wayfinding signage to guide drivers quickly to available parking bays.

– Precinct signage that displays accurate real-time availability before customers enter a facility.

– Integration with third party infrastructure to capture entry and exit data.

– SenseIQ management system for utilisation data, reporting and operational insight. 

Customer Outcomes

– Easier arrival experience: customers are guided to available parking sooner, reducing uncertainty and making the precinct easier to navigate from the moment they arrive. 

– Less time searching for parking: real-time guidance helps drivers avoid unnecessary circulation, supporting a smoother experience during peak periods and reducing congestion within large car parks. 

– Parking options that better match customer needs: accurate occupancy and movement data helps Capital Property Group understand demand across daily, weekly, monthly, executive, short-stay and accessible parking, supporting a more responsive parking offer. 

– Smarter use of existing infrastructure: integration with existing boom gate loops avoided unnecessary duplication, helping deliver a practical and cost-effective solution for the precinct. 

– A better precinct experience: reliable, convenient parking supports tenant satisfaction, visitor confidence and repeat customer loyalty across Brindabella Business Park. 

Ready to make parking easier for your precinct? 

Talk to Park Agility about a tailored guidance, signage and SenseIQ solution for your site, get in touch with the Park Agility team today on +61 2 8488 3333

The Challenge:    

Mosman Council needed a smarter way to manage complimentary timed parking across several ungated car parks, each with different operational requirements. The multi-level Vista Street car park near the indoor swimming centre, the 45-bay residential Cache car park, and the Bridgepoint shopping centre car park all offered free parking for set periods, with some locations applying different time restrictions by level. Council wanted to improve the parking experience for residents and visitors while also ensuring fair access and reducing overstays.

Why Park Agility  

Park Agility was selected for its ability to deliver an integrated parking technology solution that combined parking guidance, licence plate recognition, wayfinding signage and systems integration. The solution needed to support Council’s goal of providing a smooth, complimentary parking experience while also giving parking rangers better tools to manage availability and enforce timed parking fairly.

The Solution

Park Agility implemented individual parking guidance system bay sensors that illuminate to show bay availability and record when a vehicle enters and exits a bay. This enables overstay alerts to be sent to Council parking rangers when required, reducing the need for manual tyre chalking and supporting more efficient enforcement.

Licence Plate Recognition (LPR) cameras were installed at entry and exit points to provide photographic, time-and-date-stamped support for enforcement activity. Park Agility’s SenseIQ management system was integrated via API with Council’s third-party enforcement technology provider, allowing accurate parking data to flow between systems for enforcement and operational management purposes.

Park Agility also refurbished four existing Council wayfinding precinct signs, including Raglan Street East, Raglan Street West and Mosman Square signage. The signs were removed, cleaned and re-sprayed before new LED and communication technology was installed, helping Council preserve the desired streetscape look and feel while keeping the project within budget.

The Outcome   

Council achieved a more efficient, equitable and user-friendly parking experience across the selected car parks. By linking parking guidance, LPR, precinct signage and integration services into one smart solution, Park Agility helped Mosman Council improve visibility of bay availability, support fair use of complimentary timed parking, and provide parking rangers with more accurate data to manage overstays.

By refurbishing and upgrading existing infrastructure rather than replacing it, the project also delivered a more sustainable outcome by extending asset life, reducing material waste and minimising the environmental impact associated with new sign manufacture and installation.

What the Customer Said

“Park Agility was great to work with — very practical and responsive. Their clear communication, customer-focused approach and commitment to delivering the right solution provided real value to Mosman Council.”

Kent Tanaka, Senior Business Improvement Engineer, Mosman Municipal Council

Ready to make parking easier for your precinct? 

Talk to Park Agility about a tailored guidance, signage and SenseIQ solution for your site, get in touch with the Park Agility team today on +61 2 8488 3333

At Qantas Freight’s Terminal 2 freight precinct at Sydney Kingsford Smith Airport, loading dock space is limited and operations run around the clock. Park Agility delivered an automated staging management solution that gives drivers clear, real-time guidance before they enter a narrow loading zone, resulting in reducing congestion, improving traffic flow and supporting safer, more efficient freight operations.

Key result: a significant annual cost savings through reduced reliance on manual traffic control and better bay utilisation.

The Challenge:    

With only four loading bays available, trucks regularly arrived to find every bay occupied. In the confined dock area, there was limited room to turn around or allow another vehicle to depart, creating avoidable congestion and operational delays. The site had historically relied on multiple traffic controllers to manage bay usage 24 hours a day, seven days a week.

The Park Agility Solution  

Park Agility designed and installed a real-time loading dock guidance system using Australian-designed and manufactured signage, vehicle detection technology and our SenseIQ management platform. The solution helps drivers make the right decision before entering the loading dock, reducing unnecessary vehicle movements and keeping the staging area moving.

Each loading bay is monitored using three inductive loops positioned to identify vehicle presence and approximate vehicle length. This bay status data is sent in real time to two variable message signs: one positioned on approach to the loading dock and one located at the dock area.

When a truck occupies a bay, the sign displays a red cross. When the bay is free, it displays a green circle. If all bays are occupied, a custom message at the staging area instructs incoming drivers to wait rather than enter the congested dock zone.

The Technology  

The airport environment presented an important technical constraint: underground high-voltage power cables made Park Agility’s usual data cabling approach unsuitable. To overcome this, Park Agility implemented LoRa, a low-power wide-area network protocol that enables reliable wireless communication between our SenseIQ management system in the terminal building and the variable message signs positioned approximately 100 metres and 200 metres from the loading docks.

SenseIQ provides cloud-based access from mobile, tablet or desktop devices, giving authorised users the ability to monitor bay availability and update dynamic messages for closures, maintenance, operational changes and driver instructions.

Customer Outcomes

• Increased loading dock efficiencies by providing clear real-time driver guidance before trucks enter the loading dock.
• Reduced congestion in a constrained freight staging area.
• Lower reliance on costly manual traffic control.
• Estimated annual savings that exceed the project cost.
• Flexible cloud-based messaging for operational updates, closures and maintenance.
• A scalable solution suited to complex sites where access is constrained.

In use since 2020, the automated system supported ongoing operational efficiency and cost reduction.

Need a Smarter Way to Manage Vehicle Flow? 

Park Agility helps airports, councils, asset owners and parking operators use real-time data, signage and automation to improve access, reduce congestion and make better use of constrained spaces. If your site needs more efficient vehicle movement or clearer driver guidance, Park Agility can design a practical solution around your operating environment.

Smart cities succeed when everyday assets such as car parks become sources of timely, actionable data. At the City of Stonnington, a multi-year collaboration with Park Agility has transformed parking systems from isolated hardware into a real-time information service for planners, parking teams, and ultimately drivers and residents. This article outlines the journey, the  objectives, the integration work, the obstacles, and the practical outcomes delivered in partnership with Park Agility. 

Role Clarity: Smart City Delivery Across the Organisation   

Goran Babušku leads the smart city function at City of Stonnington, operating across transport, assets, sustainability, and digital transformation. His remit spans urban technologies and data platforms and is not limited to traditional IT or infrastructure. 

“The role is still working with technology and people, but  different technology and different people. It works across departments and with external providers—waste, sustainability, traffic, lighting, asset management etc.” 

Problem Definition: Valuable Parking Data Locked in Silos 

Before the partnership with Park Agility, occupancy data collected to update roadside digital signs wasn’t available to broader internal users. 

“A sign might display ‘67 spaces available’, but behind that was rich occupancy data collected minute-by-minute, which data was siloed between the car park and the street sign.” 

Surfacing that data to transport planners, traffic engineers, parking officers and finance teams was the first value to unlock. 

First Deployment: From Cato Street to a Repeatable Pattern 

Stonnington’s early deployment was at the Prahran Square car park (formerly known at Cato Street). Park Agility supplied street signage and integrated it with on-site sensors that measured vehicles entering and exiting the space. The critical step was making the same data stream available through secure back-end channels for the Council’s internal IoT/Data platform, which assisted in creating a template the team could reuse. 

“Because Park Agility already had the data, they made it available to us in real time. We could see the site availability hourly and daily, rather than waiting for a monthly report.” 

Integration at Scale: A Citywide Data Pipeline   

Once the data path was established, each new or refurbished car park followed the same model. Occupancy, ramp counts and availability flowed into Stonnington’s data platform, then out to internal users. 

“As new car parks were commissioned, it was easy to bring them into the fold with the same datasets. No retrofit, no re-work,  because we’d already paved the road with help from Park Agility.” 

This approach converted single-purpose signage into a citywide parking intelligence layer. 

Operational Outcomes: Faster Insight and Better Planning 

With near real-time feeds, internal teams can see pressure points, peak times, and throughput without manual reporting cycles. The benefit is practical: faster decisions on operations, pricing policy, management strategies, and event planning. 

“The technology barrier is gone; now it’s about finding ways for wider use of the data. When teams are ready, it will be at their fingertips.” 

Vendor Selection: Future-Proofing Over Lowest Cost 

Goran is explicit about vendor expectations: present options, modern solutions, not just quotes; help the Council avoid dead-ends; design for data sharing and seamless integration. 

“If a contractor doesn’t say ‘you asked for A and B, but there’s also C and D’, that  isn’t a good contractor. We probe for added value and future-proofing, so we don’t pay later to retrofit.”

Park Agility met that bar by proactively sharing the existence and utility of their parking data, then coordinating technical teams on both sides to connect it efficiently. 

“They gave me a heads-up they had this data and helped get everything connected smoothly, without overhead or upsell.” 

What ‘Smart City’ Means in Practice: Technology + Data

Stonnington frames smart cities in two streams:  

1. Urban technologies that drive operational efficiency (e.g., smart lighting, remotely managed assets).  
2. Data products that guide decisions (e.g., occupancy, buildings performance, traffic volumes). 
3. Smart designs (build-in the futureproofing elements in every major project design, plan ahead to avoid expensive retrofits)
4. Innovation (provide space and create a culture for testing new designs, challenge the status-quo)

“Smart city consists of two distinct streams: one stream is  emerging  technologies for operational efficiency; the other is data for decision-making and planning.” 

The roadmap reflects both: AI-enabled sensors for pedestrian, cycle and vehicle volumes; smart lighting now in 10+ parks; intelligent buildings; sustainability pilots (soil moisture, stormwater capture); and public-health tech that cut noise-complaint resolution from two months to one week.  

The Transport Vision: Integrating On-Street and Off-Street 

Stonnington now operates thousands of on-street parking sensors. Combining these with off-street occupancy feeds and driver apps creates a coherent picture for residents and visitors. 

“Real-time data at the fingertips. Drivers can decide to stay on Chapel Street or turn into a car park with 17 spaces available. That information reduces congestion.” 

Goran sees providers like Park Agility embedded in new builds and maintenance cycles so that parking supply, wayfinding and data continue to move in lockstep. 

Outcomes for Residents and Ratepayers: Less Search, Less Congestion 

The end-user benefit is simple: spend less time hunting for a bay. For the city, that means lower circulation, less gridlock near popular destinations, better compliance, and improved accessibility. 

“An app with data from different providers lets people decide quickly where to park. That improves traffic flow and the resident experience.”  

Why Park Agility: Proactive, Integrative, Subject-Matter Experts 

Park Agility’s contribution wasn’t limited to hardware. They identified the data opportunity, enabled secure access, and collaborated across teams to make integration straightforward.  

“They were forthcoming, experienced in that part, and not trying to profit from extra services. That made them a really valued contractor.” 

Their subject-matter  expertise, responsiveness and willingness to future-proof deployments turned signage projects into data projects, with enduring utility for the city. 

 About Park Agility

When The Cohen Group undertook its most significant expansion to date by doubling the size of its centre to over 39,000 sqm and becoming one of Adelaide’s most prestigious retail destinations, the goal was to create a world-class customer experience that extended beyond the centre and shops. A key part of that vision was transforming how visitors accessed and navigated the centre. To achieve this, the Cohen Group had no hesitation to appoint Park Agility, an industry leader in intelligent car park management and wayfinding technology. 

A Long-Term Approach to Property Excellence  

Founded on a philosophy of long-term stewardship and investment, the Cohen Group manages a substantial property portfolio entirely based in South Australia. From commercial and industrial sites to a significant retail centre, their assets are home to some of the country’s most recognised tenants, including Orrcon Steel, Chemist Warehouse, and Laminex. 

As well as being family-owned, The Cohen Group’s approach is supported by professional discipline and forward planning. Chaired by an independent chair and four family members, the business is known for its willingness to invest today to deliver better outcomes tomorrow. As Projects General Manager Richard Stabile explains, “the Group is willing to embrace investing upfront to ensure the long term life cycle benefit to property and position ourselves to be leaders in technology for our tenants/customers and the wider community benefit. We take pride in our assets and treat our tenants as long-term partners.” 

The Jewel in the Crown: Burnside Village 

Among The Cohen Group’s 15 assets, Burnside Village stands as the flagship retail icon renowned for its luxury and premium shopping experience and lifestyle ecosystem. Following its recent significant expansion including introducing 2 new basement levels of free undercover parking and extending our offering to almost 1600 car park spaces throughout the centre, the Group saw an opportunity to enhance the customer journey from the very first touchpoint: the decision to visit the centre and use its car park facilities.  

“An enjoyable and seamless customer experience has always been top of our list,” says Richard. “You can have the best retail centre in Australia, but if the car park experience doesn’t match, then you’re already behind the eight ball so to speak.” 

Choosing Park Agility: A Focus on Innovation and Flexibility 

The decision to engage Park Agility was driven by the Group’s desire for a state-of-the-art, best-in-class parking management system. Burnside Village already had an earlier-generation car park guidance system installed in 2010, but as Richard notes, “The technology had served its time. We wanted something more up to date dern, flexible, and capable of providing both operational insights and customer convenience.” 

Park Agility’s smart parking system replaced the old infrastructure entirely, delivering a new standard in wayfinding, usability, and data reporting. Across multiple basement levels, the new installation now provides real-time car park availability, LED guidance lighting, dynamic entry signage, and integration for licence plate recognition (LPR) that may be adopted at a later stage.   

Transforming the Customer Journey with Smarter Wayfinding  

Today, Burnside Village customers experience seamless, stress-free parking from the moment they arrive. Digital entry signs display the number of available bays on each level, while colour-coded indicators (green for available, red for occupied, pink for baby parks, blue for accessible, yellow green for EV) guide drivers to the nearest available space quickly and intuitively. 

The system’s flexibility has proven one of its strongest assets. “If we want to change the colours, the layout, or the messaging, it’s simple and easy,” explains Richard. “Even our loading bays are equipped with live parking bay availability  signage, so delivery drivers can immediately see which bays are available, thereby improving flow, reducing congestion and ultimately leading to greater efficiency.” 

This level of clarity improves convenience; and importantly enhances safety and accessibility for all users, ensuring equitable access to parking throughout the site. 

Behind the Scenes: Data, Insights, and Operational Efficiency 

Beyond the visible benefits for customers, Park Agility’s platform delivers powerful back-of-house analytics for the Cohen Group. The system provides  accurate, real-time reporting on occupancy, dwell times, and usage patterns, allowing the management team to make current data decisions about car park operations.  

“We can see exactly how long people are staying and where the parking hot spots are.” Richard says. “We can produce heat maps to identify which areas are used most often and which are underutilised and adjust our signage accordingly.” 

This data-driven approach helps Burnside Village continuously refine its car park utilisation, ensuring customers can always find a space quickly while maximising efficiency across the entire facility. 

Behind Collaboration, Flexibility, and Proactive Support  

For Richard, one of Park Agility’s standout qualities is the collaborative working relationship. “They’re incredibly flexible,” he says. “If we want to change something, we call them, and it is sorted. Their technicians are highly trained, approachable, proactive, and solution focused.”  

This partnership approach extended throughout the project, from the design and installation phase through to fine-tuning sensor angles and ensuring the system adapted to Burnside Village’s unique layout, including larger-than-average bay lengths. “They came to the table straight away with a custom solution. Nothing was too hard.”  

The collaboration also extended to integration with other contractors and systems. Park Agility collaborated seamlessly with the main builder and with the Veyor System, which manages Burnside’s loading bay operations, ensuring data integration across platforms. 

Behind Collaboration, Flexibility, and Proactive Support  

The Cohen Group’s investment in Park Agility technology is more than infrastructure; it is about reinforcing their commitment to providing a luxury/premium customer experience. Every design choice, from the signage placement to the flexibility of the system, was made with the customer and their shopping experience in mind. 

“Customer experience is everything,” says Stabile. “Our priority is making it easy for people to park, shop, and leave without frustration. Park Agility helped us to achieve that  objective.”   

Since the system went live, Burnside Village has seen smoother traffic flow, improved wayfinding, and overwhelmingly positive feedback from our customers and users. The Cohen Group now has the tools and insights to maintain that standard for years to come. 

About Park Agility